Question 1

How quickly will I get a response?

Accepted Answer

We respond to all inquiries within 24 hours during business days. Priority support customers get responses within 4 hours.

Question 2

What are your support hours?

Accepted Answer

Our support team is available Sunday through Thursday, 9 AM to 6 PM GST. Emergency support for critical issues is available 24/7 for Premium and Enterprise customers.

Question 3

How do I contact sales vs. support?

Accepted Answer

Use this form for sales, demos, and general inquiries. For technical support on an existing account, visit our Help Center at help.posbytz.com or email support@posbytz.com.

Question 4

Can I schedule a demo?

Accepted Answer

Yes. Fill out the contact form and mention you'd like a demo. Our sales team will schedule a personalized walkthrough of PosBytz for your business type.

Question 5

Do you have a help center?

Accepted Answer

Yes. Visit help.posbytz.com for guides, tutorials, video walkthroughs, and FAQs. You can also check system status at status.posbytz.com.

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